In their words
My dad refused to use online banking for fifteen years because someone in his hockey league got scammed and he assumed it would happen to him too. He paid every bill by paper cheque until 2022. He was wrong, but he wasn't being unreasonable — the actual instructions out there are either condescending or so technical they're useless.
I help adults 50-75 with the boring infrastructure of modern life. Cutting your $180/month Shaw bill down to $50 of streaming. Setting up a password manager so you don't have to write everything in a notebook. Online banking with two-factor auth that actually works. Smart thermostats that don't fight you.
Nothing fancy. Just one hour where I walk you through the thing you've been putting off, on your own devices, until it works and you understand it. I treat my parents this way — patient, no jargon, write things down for you afterward — and now I do it for people across Calgary.